May 15th, 2012
Social Media Spotlight: Foursquare
Maybe you’ve heard the buzz lately about “checking in.” ”Check in” and be entered to win this-or-that, “check in” and get a free something-or-another. If you are still wondering what it’s all about, it’s time for you to check out Foursquare. This relatively new social media hub and internet marketing hotspot allows users to not only look up business locations with smart phones, but to also connect to friends on the app. The idea is to not just find the best restaurant to enjoy a Friday night dinner and drinks affair with friends, but to see who else you might run into while you are there! Foursquare has also done a good job of linking itself up to Facebook by allowing users to check-in, and then tag Facebook friends with Foursquare.
All sorts of business use Foursquare…restaurants, bars, gyms…you name it! So, whatever your business goals and framework may be, there is a reasonably good chance that Foursquare can offer you some business benefits! Foursquare is a great, easy way to start a simple customer loyalty program. In the case of using Foursquare to build customer loyalty, be sure that your business is one that puts a great value on repeat customers. Then, use Foursquare to implement a loyalty points system of sorts, or consider building a Foursquare contest which enters users based on the number of times they check in to your business.
Point blank, Foursquare is an easy opportunity to get creative with internet marketing. If you are not looking to utilize Foursquare for the purpose of building customer loyalty, consider giving away a few freebies with Foursquare. For example, a local Denver bar offers a free shot to bar-goers who check in on Facebook at the bar and offer the bartender proof via smart phone. For whatever kind of business you run, consider some variety of free collateral with your logo stamped on it (anything to set your company into peoples’ minds).
When you begin to implement Foursquare into your marketing plan, be sure to take advantage of having an easy-to-update page where you can list specials, promotions, and events pertaining to your business! Link up Foursquare to your other social media pages, particularly Twitter and Facebook. Linking Foursquare to these other social media outlets makes updating and synchronizing everything much, much easier! Just like Facebook and Twitter, aim to add friends to your business’ page. These friends may be loyal customers, prospective customers, or other businesses. Consider getting the help of other businesses and collaborating on some variety of Foursquare promotion or special. For example, “dine at our sub shop on your lunch break and get half price off your ice cream at the shop next door!”
Remember, with Foursquare, to consider what keeps customers coming back. Is it simply incentives? Or can you build value into the experience such that customers do not even require incentives?
It’s up to you how valuable this new social media tool can be!
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